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Engage inbound leads through chat, email, and phone; qualify prospects by understanding their goals and needs; establish commercial intent; schedule qualified appointments for Account Executives; maintain CRM data, metrics, and dashboards; collaborate with marketing and sales; follow defined processes and training requirements in a goal-driven environment.

Manage and grow SMB client accounts in Japan by leading upselling, cross-selling, renewals, and some new account acquisition. Build stakeholder relationships, develop tailored account strategies, monitor performance and retention, resolve client concerns, and collaborate with sales, marketing, and delivery teams. Lead and coach sales representatives while reporting on account performance, pipeline growth, and market trends.