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As a Customer Support representative, you will provide exceptional service to gamers through voice, chat, and ticket support using a CRM tool. You'll handle customer inquiries, resolve issues, and ensure a positive customer experience while adhering to client policies and guidelines.

ModSquad is seeking Mod Contractors for remote Tier 1 Customer Support. Responsibilities include assisting customers via phone and chat, troubleshooting issues, and guiding users through app navigation. Candidates must be tech-savvy, have reliable internet, and experience with ticketing systems.

As a Remote Customer Support representative, you will assist customers via inbound phone calls, live chats, and emails while addressing inquiries related to eBooks and textbooks. Proficiency in Zendesk and multitasking across multiple platforms is essential. A strong technical background with various devices and empathy towards customers is also required.

The role involves providing customer support in both Spanish and English across various channels, managing inquiries related to gaming accounts, marketplace orders, and product launches while ensuring a positive customer experience and adhering to client guidelines.

As a Tier 1 Customer Support Representative, you will respond to customer inquiries via tickets, assist users in identifying technical issues, and communicate solutions effectively, all while working remotely and maintaining a positive attitude.

As a Mod Contractor at ModSquad, you will provide exceptional customer support via phone for top-tier clients, offering guidance and solutions to their inquiries. You will work flexible hours and be part of exciting client projects, ensuring a positive customer experience.

Join ModSquad's team in a fully remote customer support role, where you'll assist customers through phone calls, chats, emails, and texts. Candidates with strong customer service experience and technical knowledge are preferred. The role requires multitasking and attention to detail, with strong computer and internet requirements.