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Manage mid-market and enterprise customer relationships for Hatch’s AI platform. Lead onboarding, adoption, optimization, renewals, expansion, trial conversion, and Quarterly Business Reviews. Use platform data to demonstrate ROI, monitor account health, reduce churn, and identify upsell opportunities. Collaborate with Sales, Product, Engineering, and Marketing while maintaining accurate CRM records and championing customer feedback.

Own onboarding, activation, and growth for a high-volume portfolio of SMB customers. Deliver scaled, digital-first customer success through email, chat, office hours, and escalation calls. Maintain account data, monitor engagement and health metrics, support expansion, and identify process improvements and automation opportunities. Help build Hatch’s scaled Customer Success model while guiding customers toward measurable revenue impact and maintaining high satisfaction.

The Sales Development Representative will engage with business owners and sales executives, book productive conversations, and contribute to the SDR team's strategies and best practices.

The Commercial Account Executive will manage the sales cycle for high-value accounts, collaborating with teams to execute strategy and exceed quotas, while also traveling for customer meetings.

The Sales Engineer supports complex deals by leading technical discovery, demos, integration scoping, and technical documentation. They assess CRM, lead source, API, webhook, scheduling, call center, data synchronization, automation, and reporting requirements; advise on feasibility, risk, and pricing; and lead technically complex customer implementations through go-live. The role also performs post-launch health checks, monitors integration quality and onboarding metrics, maintains discovery resources, and communicates customer learnings to Product and Engineering.

The Sales Engineer supports complex sales by discovering customer integration requirements, leading technical demos, assessing technical risk, and producing scope documents. They coordinate handoffs to onboarding, own technical implementation through go-live, conduct post-launch health checks, monitor integration and onboarding metrics, and communicate tradeoffs to Sales, Product, Engineering, and customers. The role also requires maintaining integration discovery processes and using SQL to analyze deal and implementation performance.

Own end-to-end technical implementation of complex integrations: build n8n flows, direct API integrations, webhooks, and middleware; scope projects with sales; QA, monitor, and iterate on deployments; create reusable architecture patterns; surface product needs to R&D; act as a client-facing technical consultant including onsite visits.

Own and scale Hatch's partner program end-to-end: launch integrations, run co-marketing/co-sell campaigns, enable partners with collateral, coordinate partner events, create repeatable playbooks, maintain partner relationships, and track/optimize partner-driven pipeline and referral ROI.

Lead product strategy and execution for Hatch’s AI customer service platform. Manage and develop product managers, prioritize investments across competing roadmaps, balance revenue growth with customer trust, and drive innovation in agentic tooling. Partner closely with engineering, design, data science, finance, revenue, and go-to-market teams while leading cross-functional initiatives and communicating with executives.

Lead product strategy and execution for Hatch’s AI customer service platform. Manage and develop product managers, prioritize investments across competing roadmaps, balance monetization with customer trust, drive agentic tooling innovation, and collaborate with engineering, design, data science, finance, revenue, and go-to-market teams. Ensure rapid delivery, strong business outcomes, customer-centric decisions, and executive-level cross-functional alignment.