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Lead AI Governance initiatives with strategic customers, translate customer insights and regulations into product vision and roadmap, guide development of AI inventories, risk management, policy and governance workflows, influence product and engineering execution, drive adoption and measurable business outcomes, and act as trusted advisor on responsible AI and compliance.

Manage a scaled portfolio of smaller APAC and Middle East SaaS customers through lighter-touch, repeatable success motions to protect renewals, drive adoption, surface risk, and coordinate cross-functional support to improve retention and customer outcomes.

Manage a high-volume portfolio of smaller APAC and Middle East accounts using a lighter-touch, repeatable Customer Success motion. Drive adoption, renewal readiness, risk identification, and scalable product guidance. Coordinate cross-functionally with Sales, Support, Renewals, and Product to remove blockers, maintain account hygiene in CRM/Gainsight, and preserve continuity during handoffs. Measure success by retention, retained ARR, response times, and operational execution.

Manage a high-volume portfolio of smaller APAC and MEA SaaS customers using lighter-touch, repeatable success motions to protect renewals, drive adoption, surface risk early, and coordinate cross-functional support to improve retention and customer outcomes.

Manage a scaled portfolio of smaller APAC and Middle East customers via a lighter-touch, programmatic Customer Success motion. Drive renewal readiness, surface risk early, boost adoption and value realization, coordinate cross-functional support, and maintain CRM and Gainsight hygiene to protect ARR and improve retention.

Manage a high-volume, scaled portfolio of smaller APAC and Middle East SaaS customers using repeatable success motions. Drive adoption, renewal readiness, risk identification, and operational discipline while coordinating cross-functionally to remove blockers and improve retention and ARR.

Generate new business by outbound prospecting targeted accounts (French-speaking), qualify opportunities, set meetings for Account Executives, present solutions, maintain CRM, hit monthly/quarterly goals, and collaborate cross-functionally to drive pipeline.

Serve as the primary technical contact for strategic enterprise customers: troubleshoot distributed systems and data pipelines, lead deep-dive sessions, drive incident resolution, translate customer needs into product priorities, create technical enablement assets, and mentor support and customer success teams to improve reliability, scalability, and adoption.

Lead design and delivery of scalable platform services, APIs, integrations, and UX for OneTrust's AI-ready governance platform. Translate customer-specific needs into reusable platform capabilities, drive engineering best practices (security, observability, testing, CI/CD), mentor engineers, and collaborate across Product, Architecture, and Customer Engineering to accelerate customer-driven innovation.

Serve as technical leader in the Design Partner Program to translate customer requirements into scalable, secure, cloud-native solutions. Lead architecture workshops, define integration and API strategies, drive platform standards, mentor engineers, and help shape product roadmap and AI-powered solution innovations across privacy, consent, risk, governance, and compliance domains.