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Leads complex MGA insurance consulting engagements from discovery through implementation and optimization. Advises customers on underwriting, policy administration, distribution, delegated authority, reporting, and carrier operations. Supports pre-sales discovery, solution design, scoping, estimation, SOW development, and executive presentations. Mentors consulting teams, improves delivery methodologies, conducts assessments and user acceptance testing, resolves escalations, and contributes industry expertise to product roadmaps and reusable consulting offerings.

Develops and maintains .NET applications using C#, Microsoft SQL Server, unit and integration testing. Responsibilities include building features, fixing bugs, debugging across the application stack, making maintainability and performance decisions, researching solutions, communicating design choices, and collaborating with engineering peers. The role requires approximately 2–3 years of C# and MSSQL experience, Agile development experience, and a bachelor's degree or equivalent practical experience.

Consults with enterprise and strategic customers to implement Surefyre software, manage concurrent engagements, plan projects, deliver presentations and educational sessions, analyze business operations, recommend solutions, support product adoption, and conduct user acceptance testing. The role requires strong insurance or MGA business knowledge, customer engagement, communication, problem-solving, prioritization, and adaptability. Travel is required up to 10% of the time, and the position operates from an office location.

Leads the professional services practice delivering customer software implementations and managed services. Oversees project timelines, budgets, customer satisfaction, financial performance, staffing, recruitment, team development, sales estimation, capacity planning, and strategic client engagements. Collaborates with Sales, Customer Support, Product Management, and Development to ensure successful implementation and market adoption. Requires extensive software implementation and client relationship experience, API integration knowledge, and the ability to manage multiple complex programs and teams.

Develop and maintain full-stack enterprise applications using .NET, C#, ASP.NET, WCF, and SQL Server. Design database schemas, stored procedures, functions, triggers, and migration scripts using T-SQL. Participate in Agile development, code reviews, debugging, performance optimization, mentoring, and technical guidance. Apply software security practices and responsible AI principles. Leverage AI tools for coding, testing, documentation, and optimization while evaluating generated code for quality and security.

Design, build, deploy, and operate production AI agents and multi-agent systems for insurance workflows. Responsibilities include agent orchestration, APIs, RAG pipelines, evaluation frameworks, regression testing, observability, production troubleshooting, and reliability improvements. The role requires hands-on Python software engineering, LLM application development, cloud infrastructure, and collaboration in end-to-end product pods.

Configure and implement the Surefyre platform using HTML, JavaScript, JSON, Python, and APIs. Build forms, support data migrations and integrations, create Excel-based calculations, troubleshoot customer configuration issues, document changes, and collaborate with product, engineering, and professional services teams to deliver tailored B2B software solutions.

Implements and configures Vertafore products for clients, including data conversions, integrations, reports, customizations, and Web API solutions. Provides technical recommendations aligned with customer objectives, configures web services and product environments, demonstrates technical components, and collaborates with Support, Account Management, Professional Services, and Product Management. The role requires strong database, SQL, JavaScript, jQuery, ETL, web configuration, communication, and customer-facing technical skills.

Provides inbound customer support for Vertafore software through calls, chats, emails, and cases. Resolves basic product, system, and software issues, documents solutions, educates customers on self-service, identifies problem trends, coordinates resolution with internal teams, and assists peers. The role requires learning troubleshooting across software, networks, databases, and operating systems in an office-based environment.

Provides inbound customer support through calls, chats, emails, and cases. Resolves basic software and system issues, documents solutions, educates customers on self-service, tracks recurring problems, coordinates with internal teams, and assists peers. The role may involve troubleshooting SQL, Windows operating systems, and Windows Server environments. Work is primarily office-based, with up to 10% travel.