Lead VoC to aggregate feedback, diagnose drivers of satisfaction, map and optimize the customer journey, and design data-driven retention programs (NPS, CSAT, LTV). Build and manage a team, partner cross-functionally with retail, engineering, brand, and learning, and scale personalization and Surprise & Delight initiatives to boost loyalty.

The Associate Design Director, Luggage will lead luggage design innovation, execute design strategies, mentor a team, and collaborate cross-functionally to enhance product performance and sustainability.

The Quality Supervisor manages QA/QC processes, inspects materials and finished goods, oversees quality reporting, and collaborates with suppliers to ensure product quality.