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Manage end-to-end inventory allocation across 16 retail stores and e-commerce, including initial allocations, replenishment, seasonal floorsets, inventory health, and Open-to-Buy reporting. Analyze store performance, assortment needs, sales and receipt variances, and inventory risks. Partner with Merchandising, Planning, Finance, Engineering, Data, Operations, Store teams, and 3PL partners to improve allocation workflows, delivery schedules, stock buffers, and inventory flow.

Lead VoC to aggregate feedback, diagnose drivers of satisfaction, map and optimize the customer journey, and design data-driven retention programs (NPS, CSAT, LTV). Build and manage a team, partner cross-functionally with retail, engineering, brand, and learning, and scale personalization and Surprise & Delight initiatives to boost loyalty.

The Associate Design Director, Luggage will lead luggage design innovation, execute design strategies, mentor a team, and collaborate cross-functionally to enhance product performance and sustainability.

The Quality Supervisor manages QA/QC processes, inspects materials and finished goods, oversees quality reporting, and collaborates with suppliers to ensure product quality.