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Lead Customer Success Operations to improve CS productivity and efficiency. Own metric definitions (NRR, GRR, renewal, usage KPIs), operationalize programs, support CS tooling and workflows (Salesforce, Gainsight, Clari, Gong, Tableau), build playbooks and reporting, resolve escalations, and partner cross-functionally to drive adoption, retention, and growth.

Lead Customer Success Operations roadmap execution, scale processes and tools, own CS metrics strategy and reporting, manage a Senior Analyst, act as senior escalation for operational issues, partner cross-functionally (Product, Sales, Finance, BI), and operationalize scalable playbooks and governance for CS programs and QBRs.

Lead forward-deployed engagements with hedge funds to scope and build bespoke AI applications using SuperAnalyst. Drive proof-of-value, define success criteria, build client relationships, run GTM demos, fine-tune models for investment workflows, and translate deployments into product roadmap improvements to increase adoption across accounts.

Lead forward-deployed engagements with private equity clients to build bespoke AI applications using SuperAnalyst. Scope proof-of-value, design AI use cases, drive adoption, calibrate custom skills, and translate client feedback into product roadmap improvements. Serve as the domain expert for investment workflows (research, modeling, valuation) and run demos that convert evaluations into committed deployments.

Lead and expand CCR channel-check coverage for APAC TMT, focusing on semiconductors and hardware. Design questionnaires and source strategies, oversee analysts, ensure research quality, map value chains, and partner cross-functionally to scale structured primary research using AlphaSenses AI interviewer technology.

Manage Directed Content projects in Technology, Media & Telecoms: define research scope and expert criteria, guide Analysts, ensure expert quality, track pod performance, and partner cross-functionally to deliver high-value expert interviews aligned to client needs.

Sell AlphaSense's market intelligence platform to large, matrixed Fortune 1000 corporate accounts. Own full sales cycle: prospecting, demos, trials, forecasting, closing new business, and coordinating with SDRs, Product Specialists, and Account Management to drive pipeline, adoption, and upsell while providing product feedback.

Sell AlphaSense's B2B SaaS market-intelligence platform to corporate finance teams. Build pipeline through outbound prospecting, run demos and trials, close new business, expand accounts, forecast revenue, and collaborate with Marketing, Customer Success, and Product to drive adoption and inform strategy.

Drive new business and expansion at AlphaSense's largest corporate accounts across APAC via value-based enterprise sales. Build executive relationships, create business cases, prospect and qualify opportunities, run demos and evaluations, collaborate with SDRs and Account Management, forecast pipeline, and close deals. Mandarin and/or Japanese proficiency strongly preferred.

The Staff Product Designer will lead design initiatives at AlphaSense, shaping the user experience through collaboration with product and engineering teams, mentoring other designers, and focusing on AI-driven workflows.