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Provide empathetic, high-volume inbound roadside assistance support: gather location/vehicle details, dispatch and coordinate service providers, de-escalate callers, document interactions in multiple web systems, and meet performance and schedule commitments in a remote contact center.

Handle high-volume inbound roadside assistance calls, assess location and vehicle issues, dispatch service providers, de-escalate stressed customers, update systems, and track service progress using digital dispatch tools while collaborating with a remote team.

Take inbound roadside assistance calls, empathize and de-escalate, gather location/vehicle details, dispatch service providers accurately, track service progress using multiple web tools, and maintain clear documentation while meeting schedule and training commitments.

Answer high-volume inbound calls from stranded motorists, gather location and vehicle details, dispatch appropriate roadside service providers, de-escalate upset customers, track service progress using dispatch/CRM tools, and maintain accurate notes while collaborating with a remote team.

Lead data analyst responsible for advanced analytics, real-time performance dashboards, network capacity modeling, and generating actionable insights for third-party service providers. Drives testing and pilots, analyzes stakeholder feedback, and serves as an internal analytics subject-matter expert to inform network strategy and operational improvements.