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Lead and scale the Enterprise Customer Success organization by hiring, developing, and mentoring managers and customer success professionals. Oversee onboarding, coaching, escalations, training, operational execution, customer retention, renewals, and expansion. Partner with Enterprise Sales and cross-functional stakeholders to align strategies, support strategic customers, and achieve growth goals.

Serve as a service management subject matter expert for Datadog’s advocacy and engineering teams. Create technical content through demos, speaking, blogs, documentation, webinars, research, and open source. Partner with product engineering, engage open source communities, develop integrations, coach engineers on communication, and provide product feedback. The role requires production engineering and incident-response experience, strong knowledge of service management practices, public technical storytelling, programming or scripting skills, and familiarity with APIs, cloud infrastructure, and containers.

Leads an enterprise sales team responsible for new and expansion bookings. Manages hiring, training, coaching, quotas, forecasting, productivity metrics, complex negotiations, executive relationships, and go-to-market strategy. Partners with Marketing, Product, and Customer Success on regional messaging and customer journeys, while supporting client meetings and enterprise deal execution. Regular travel to client sites and other regions is required.

Manage a high-volume book of Datadog customers by building strategic relationships, driving product adoption, supporting retention, identifying renewal risks and growth opportunities, and advising customers on effective product use. Handle technical support escalations, billing questions, and enablement requests while collaborating with support, product, finance, and legal teams. Negotiate contract terms and pricing for upsell and cross-sell opportunities.

Partner with sales teams to qualify and close opportunities by delivering technical presentations, product demonstrations, proofs of concept, and customer onboarding support. Provide technical expertise, resolve customer concerns, escalate bugs, communicate feature requests to product teams, and address varied technical challenges throughout the presales lifecycle.

Own the roadmap for Infrastructure-as-Code detection capabilities that identify high-impact infrastructure, cost, blast-radius, and configuration changes before production deployment. Define user experiences across Datadog and developer workflows, collaborate with Engineering, Design, AI, and customers, drive adoption and product-market fit, and establish quality standards for coverage, correctness, and user trust.

Manage marketing campaign operations and Datadog’s global email program for the APJ team. Responsibilities include building and quality-assuring Marketo emails, supporting multichannel campaigns, segmenting audiences, reporting campaign performance, recommending optimization opportunities, coordinating stakeholders, resolving calendar and audience conflicts, and ensuring email compliance. The role requires strong organization, communication, analytical ability, and effective management of multiple deadlines.

Provide technical expertise throughout the sales cycle through presentations, product demonstrations, trials, and proofs of value. Partner with sales teams to communicate Datadog’s value proposition, technically close complex opportunities, resolve customer concerns, document CRM feedback, and share product and competitive insights. The role supports customers in Indonesia and requires Bahasa Indonesia and English fluency, programming or scripting experience, and travel up to 25%.

Prospect and close enterprise sales opportunities with higher education organizations across a national territory. The role owns territory relationship maps, develops customer business expertise, negotiates pricing and value, expands existing accounts, builds pipeline, identifies opportunity drivers, manages customer expectations, and maintains accurate forecasts. Regular travel to client sites is required. Candidates should have 5+ years of closing experience, success with $800K+ sales targets and $50K+ average deals, and experience selling SaaS, IT infrastructure, or similar technology to state, local, and education organizations.

Own technical customer engagements throughout the sales cycle, including discovery, presentations, product demonstrations, and proof-of-concept evaluations. Partner with Customer Success Managers and cross-functional teams to connect customer objectives with Datadog solutions, resolve technical blockers, and build trusted stakeholder relationships. The role also involves managing multiple evaluations, sharing best practices, mentoring newer Sales Engineers, and supporting enablement initiatives.