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Handle inbound warm leads for pet insurance, assess customer needs, recommend coverage, guide enrollment, maintain accurate documentation and compliance, meet enrollment targets, and support customers via phone, email, and chat.

Full-cycle recruiter responsible for sourcing, pipelining, and hiring high-volume fulfillment center talent. Manage candidate experience, ATS workflows, campus recruiting, reference checks, metrics tracking, and HRIS/Time & Attendance implementations.

The Director, Product Design will lead design teams, drive innovation, and create cohesive user experiences for Chewy Health, focusing on pet health solutions.

Lead Healthcare Customer Care operations and programs, overseeing operations managers and driving scalability, SOPs, and compliance. Align cross-functional stakeholders, present to executives, manage roadmaps, KPIs, and continuous improvement, and implement large-scale change and automation to enhance service quality and efficiency.

Design and implement scalable backend systems for search and conversational AI. Build and productionize services leveraging LLMs, embeddings, and vector search. Lead architecture, mentor engineers, drive cross-team initiatives, and improve developer productivity and operational excellence.

Lead the Fulfillment Center HR function, managing performance, employee relations, onboarding, benefits, compensation, safety, and talent development. Partner with managers to resolve employee issues, analyze HR data to improve retention and experience, and support training, workers' compensation, and policy development to maintain a productive, compliant workplace.

Lead and conduct fair, unbiased workplace investigations; recommend outcomes and policy changes; partner with Legal and HRBPs; analyze trends and improve ER processes, tools, and training; handle confidential matters and manage complex or high-risk employee relations issues for a fast-paced, hybrid environment.

The role involves managing Workday Payroll and Absence modules, supporting configuration, enhancements, and collaboration with teams for improvements and testing.

Serve as first-line HR support at a fulfillment center: onboard new hires, conduct orientations, audit employment documentation, manage timekeeping and payroll corrections, maintain confidential employee records, support HR partners and site leadership, and plan HR engagement events.

Provide HR administrative support including onboarding coordination, on-site new hire orientations and I-9 completion, attendance and payroll adjustments, employee file maintenance, drug/background screenings, policy documentation, HRIS data entry, event planning, locker management, and HRBP support.