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Leads Braze’s SMB Account Management team across EMEA, managing up to eight Account Managers. The role focuses on coaching, team growth, upsells, renewals, customer relationship retention, and scaling account management processes. The director collaborates cross-functionally with Marketing, Customer Success, Onboarding, Integrations, and Sales Operations while navigating SaaS investments and decision-making across diverse SMB and mid-market clients.

As an Account Executive for the Central America LATAM region, you'll drive business opportunities, manage client relationships, and collaborate with teams to ensure client success with Braze's solutions.

Leads APAC employer branding and employee experience initiatives, including culture programs, hybrid workforce experiences, onboarding, ERGs, internal events, engagement programs, recruitment campaigns, employer brand content, talent community management, workplace awards, and DEI-aligned initiatives. The role partners cross-functionally with People, Talent Acquisition, Communications, Brand, Social Impact, and global teams to attract candidates and strengthen employee engagement and retention.

Owns end-to-end renewals for a portfolio of customers, with emphasis on complex and strategic accounts. Manages renewal strategies, commercial proposals, negotiations, forecasting, churn and retention analysis, quoting, and order forms. Partners cross-functionally with Sales, Customer Success, Finance, Legal, and Deal Desk. Serves as a subject matter expert and escalation point, mentors Renewal Managers, and improves renewal processes, CRM data quality, systems, and reporting without direct people-management responsibility.

Own complex enterprise sales cycles from prospecting through close, typically involving $100K to $1M+ deals. Build executive relationships, apply value-based MEDPICC selling, expand existing accounts, and develop qualified pipeline within the financial services industry. Collaborate with business development, marketing, deal desk, customer success, services, agencies, and technology partners.

Drive new-business sales for Braze’s SaaS customer engagement platform within media, entertainment, gaming, and sports. Prospect, build relationships, present personalized engagement strategies, navigate complex enterprise buying processes, and close quota-carrying deals. The role requires strong SaaS sales experience, digital culture fluency, storytelling, networking, CRM proficiency, and collaboration with Marketing and Sales Enablement on lead-generation strategy.

Build and operate reliable internal infrastructure and platforms at scale. Responsibilities include infrastructure as code, deployment pipelines, monitoring and alerting, incident response, reliability improvements, capacity management, automation, and collaboration with engineering teams. The role participates in PagerDuty on-call rotations, diagnoses scalability and reliability issues, and develops tooling using Kubernetes, Terraform, Chef, Docker, and related technologies.

Drive new SaaS business among media, entertainment, gaming, and sports companies. Prospect, build relationships, present personalized engagement solutions, navigate complex enterprise buying processes, and close quota-carrying deals. The role requires strong storytelling, digital culture knowledge, Salesforce and Microsoft Office proficiency, networking skills, and experience selling non-ERP technology such as CRM, analytics, marketing automation, or digital media solutions.

The Account Executive will prospect, pursue, and close new enterprise SaaS business within Media, Entertainment, Gaming, and Sports. Responsibilities include developing relationships with digital-first brands, presenting personalized customer engagement solutions, navigating complex buying organizations, identifying decision-makers, accelerating sales cycles, and meeting quotas. The role also involves collaborating with Marketing and Sales Enablement on lead generation strategy and leveraging Salesforce, social networks, and industry connections to drive growth.

Hunt for and close new SaaS business among media, entertainment, gaming, and sports companies. Build relationships with digital-first brands, present personalized engagement solutions, identify decision-makers, manage complex enterprise sales cycles, and achieve quota. The role requires collaboration with Marketing and Sales Enablement on lead generation, strong storytelling and presentation skills, and proficiency with Salesforce CRM, Microsoft Office, and cloud-based sales tools.