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As the Vice President of Customer Success, Americas, you will lead the customer success strategy to drive satisfaction, retention, and growth. Key responsibilities include managing the Customer Success team, developing customer engagement strategies, fostering cross-functional collaboration, and advocating for the customer within the organization while analyzing data for improvements.

The VP of Customer Success will lead the strategy for customer satisfaction and retention in the Americas. Responsibilities include developing strategies for customer health goals, mentoring the team, building client relationships, collaborating cross-functionally, and advocating for customers within the organization.

The Lead People Business Partner at Braze will provide strategic support to business functions, partner with leaders on talent planning, advise employees on career goals, lead company-wide initiatives, and mentor junior team members, all while advocating for both employees and business objectives.