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Own commercial strategy, renewals, expansion, and long-term revenue growth for major enterprise SaaS customers across ANZ. Build executive relationships, lead complex negotiations, develop account plans and value cases, identify retention risks, manage forecasts, and coordinate cross-functional teams. The role requires enterprise account management expertise, strong financial fluency, C-suite influence, and experience with large, multi-product customer portfolios.

Own Braze’s global strategic partnership with AWS, including the Strategic Collaboration Agreement, partnership roadmap, executive alignment, governance, co-sell strategy, Marketplace revenue, and joint product and AI initiatives. Drive cross-functional execution across Sales, Product, Marketing, Engineering, and AWS teams to generate pipeline, revenue, integrations, and ecosystem growth. Represent Braze externally at AWS events and partner forums.

Provides end-to-end technical support for SaaS customers by diagnosing product, integration, configuration, and troubleshooting issues. Acts as a product expert, answers questions, recommends best practices, supports adoption, manages escalations, and collaborates with Customer Success, Account Management, Product, and Engineering. Documents knowledge, improves support processes, and communicates complex technical concepts clearly while managing high inquiry volumes.

Designs, deploys, and supports global enterprise network infrastructure spanning LAN, WAN, wireless, firewalls, load balancing, and security. Owns network projects from requirements through implementation and handoff, manages vendors, supports office build-outs, and travels globally as needed. Implements monitoring, SIEM, compliance, incident response, automation, and infrastructure-as-code practices. Serves as an escalation point for complex wired and wireless issues while contributing to maintenance, upgrades, documentation, and operational improvements.

Lead Braze’s enterprise sales team across ANZ, focusing on net-new customer acquisition and expansion. Responsibilities include hiring and developing Enterprise Account Executives, executing regional sales strategy, aligning go-to-market teams, coaching deal execution, managing forecasts, engaging customers and industry forums, and contributing to global sales leadership.

Own commercial strategy, renewals, expansions, and long-term revenue growth for major enterprise SaaS customers across ANZ. Build executive relationships, lead complex negotiations, develop account and value plans, identify retention risks, manage forecasts, and coordinate Customer Success, Services, Legal, Finance, and executive sponsors. The role requires driving multi-year, multi-product agreements and measurable customer outcomes while consistently achieving retention and expansion targets.

Drive regional commercial growth through strategic technology partners including AWS, Google Cloud, Snowflake, Databricks, and Shopify. Enable partner sales teams, increase cloud marketplace revenue, manage pipeline and forecasts in Salesforce, support joint account pursuits, optimize incentive programs, and execute regional go-to-market initiatives. The role collaborates with partner leads, sales representatives, account executives, marketing, operations, and product teams to improve marketplace adoption, partner referrals, pipeline quality, and closed-won business.

Owns Braze’s EMEA partner sales strategy and commercial results across direct co-sell and indirect channel motions. Leads Partner Sales and Reseller Sales teams, builds reseller programs, manages strategic agency, technology, and channel relationships, establishes rules of engagement, drives partner-sourced pipeline and revenue, and partners with EMEA sales leadership on forecasting and execution across diverse markets.

Own a portfolio of mid-market ANZ SaaS customers, driving renewals, upsells, cross-sells, retention, and expansion. Analyze usage, account health, and whitespace to identify opportunities and risks. Build senior stakeholder relationships, lead commercial negotiations, maintain accurate forecasts, and partner with Customer Success on account plans and reviews. The role requires managing a broad customer portfolio, exceeding revenue targets, and traveling regularly domestically with occasional international travel.

Sell Braze's customer engagement SaaS to large retail/e‑commerce enterprises in North America. Own a book of new prospects and some existing accounts, close six‑figure deals, manage upsells, collaborate with cross‑functional teams and partners, and use CRM tools to drive pipeline. Travel as needed.