Top Tech Jobs & Startup Jobs

Set technical strategy for backend identity systems, deliver scalable distributed services, and lead architecture, reliability, monitoring, testing, and operational processes. Collaborate with product, design, and analytics teams; establish engineering standards; guide technical execution; communicate through writing and technical talks; and mentor engineers. The role focuses on identity data management, KYC verification, decisioning, regulatory complexity, global expansion, availability, and fraud-risk reduction.

Own and grow strategic relationships with large Canadian merchants. Develop multi-year account plans, negotiate contracts and pricing, analyze partner performance, identify growth opportunities, and coordinate Product, Technical, Credit, Analytics, Marketing, and Risk teams. Manage customer health, retention, adoption, and business outcomes while influencing executive stakeholders and driving complex commercial initiatives.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Manage a portfolio of strategic merchant accounts, driving revenue, GMV, product adoption, expansion, and customer satisfaction. Lead complex contract negotiations, pricing initiatives, account plans, financing optimization, and executive relationships. Analyze partner performance, recommend growth programs, and coordinate Product, Technical, Credit, Analytics, Marketing, Risk, and Support teams. Serve as a strategic account-management leader and customer advocate across omni-retail.

Own and deliver high-availability, low-latency backend systems supporting authentication, verification, and fraud journeys across web and mobile. Lead quarterly goals, guide engineers through ambiguous problems, collaborate with product, design, and analytics, resolve technical and business issues, monitor system availability, improve engineering standards, support on-call operations, and develop team talent.

Own Affirm’s core checkout experience for selecting and reviewing payment terms. Lead research, experimentation, UX development, roadmap prioritization, and cross-functional execution across Product, Design, Engineering, Analytics, Research, Legal, and Compliance. Improve conversion, clarity, and consumer confidence while expanding the experience internationally and adapting it to local markets.

Own Affirm’s checkout terms and payment selection experiences, improving conversion, clarity, and consumer confidence. Lead experimentation, UX development, research, analytics, regulatory collaboration, international expansion, and roadmap execution from discovery through launch and iteration. Partner closely with product, design, engineering, research, analytics, legal, compliance, and international teams.

Lead cross-functional operations enablement programs that improve servicing scalability, compliance, efficiency, and customer outcomes. Define strategy, roadmaps, execution plans, and performance metrics; oversee knowledge management, training, technical documentation, change management, and operational readiness. Partner with Product, Engineering, Compliance, Operations, executives, and vendors across global teams. Use data and continuous improvement methods to scale processes, support launches and regulatory changes, and coach contributors.

Leads cross-functional operations enablement programs that scale compliant servicing experiences. Owns strategy, roadmaps, operational readiness, knowledge management, training, change management, performance measurement, and global vendor coordination. Partners with Product, Engineering, Operations, Compliance, and executives to deliver measurable improvements in efficiency, compliance, customer experience, and adoption across distributed teams.

Lead design and delivery of cost-visibility and optimization tooling across cloud and AI infrastructure. Set technical strategy, build automation and monitoring, collaborate cross-functionally, ensure operational readiness, and mentor engineers to scale FinOps capabilities and self-service cost systems.