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Develop and maintain scalable, reliable shared systems across Yext’s customer platform. Responsibilities include participating in the full software development lifecycle, designing and deploying infrastructure, developing storage systems, libraries, and frameworks, writing tested and documented code, collaborating across teams, and improving engineering practices. The role also involves responsibly using and validating AI-assisted development tools while maintaining ownership of code quality, security, privacy, and maintainability.

Investigate, escalate, and resolve technical issues across Yext’s publisher network. Act as a client- and publisher-facing representative, manage ticket escalations and SLAs, coordinate with Product and Engineering, maintain publisher category taxonomies, document processes, oversee outsourced support, and use Excel, SQL, Snowflake, and scripts to audit accounts and assess operational health.

Build and maintain full-stack web applications using React and backend technologies, develop ETL jobs for customer data in the Yext Knowledge Graph, improve development tooling, advise stakeholders on technical tradeoffs, collaborate with product, design, and project management, and deliver clean, tested code through Scrum-based development.

Provides personalized, consultative, and technical support for Yext’s enterprise products. Responsibilities include troubleshooting client inquiries, managing support queues, delivering training and webinars, creating help content, translating customer needs, collaborating cross-functionally, documenting processes, and meeting quality, satisfaction, productivity, and service-level targets. The role requires strong communication, analytical thinking, computer skills, adaptability, and flexibility to work nonstandard schedules and overtime.

Hands-on senior GL accountant responsible for transaction processing, account reconciliations, month-end journal entries, subledger/GL reconciliations, financial close support, GAAP compliance, auditor support, large-data analysis in Excel, external reporting assistance, special projects, and finance systems implementation and UAT.

Develop and manage financial models for strategic investments, M&A, debt issuance, products, and profitability decisions. Own budgeting, forecasting, monthly close, annual planning, and variance analysis for selected departments. Serve as a finance business partner and P&L owner, support senior leadership and investor relations, and lead adoption of AI tools for finance modeling, reporting, and analysis.

Manage procurement data and contracts in the P2P system: validate contract details, reconcile aged requisitions, review closed POs, maintain executive procurement analytics, set contract expiry reminders, produce ad-hoc reports, and update training/FAQ resources.

Provide phone and email concierge support for Yext enterprise products, deliver 1:1 training, troubleshoot client issues, manage inbound queues to meet SLAs, collaborate cross-functionally to improve user experience and meet QA/CSAT targets.

The Product Manager will lead product development for communication products, collaborating with teams to enhance customer engagement and defining strategic roadmaps.

Manage end-to-end email channel execution and campaign infrastructure for global marketing programs. Build, QA, deploy, localize, and optimize high-volume email campaigns, drive A/B testing and deliverability improvements, support cross-functional stakeholders, maintain compliance and database hygiene, and pilot AI/automation to scale workflows.