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Own strategic success for a portfolio of complex, high-value enterprise customers. Lead onboarding, product adoption, value realization, retention, customer health, issue resolution, advocacy, and executive relationships. Develop success plans, monitor NPS and renewal performance, communicate customer insights to Product and Engineering, and maintain accurate CRM records. The role requires strong SaaS customer success experience, technical fluency, data-driven account management, and the ability to influence C-suite stakeholders.

Partners with Account Executives and Account Managers to drive revenue through technical discovery, tailored demonstrations, solution architecture, proof-of-concepts, and trial management. Translates customer needs into commercially valuable SaaS solutions, removes technical objections, accelerates deal closure, documents integrations, collaborates with Product, Engineering, and Implementation teams, and shares customer feedback to improve the product.

Manage a high-volume SaaS customer portfolio through onboarding, product adoption, value realization, retention, and issue resolution. Monitor customer health, renewal rates, NPS, and adoption metrics; proactively mitigate churn risks; maintain CRM records and success plans; and collaborate with Account Management, Product, and Marketing on escalations, customer feedback, advocacy, and case studies.

Manage the full enterprise sales cycle from prospecting to close. Target C-level buyers, build pipeline using Salesforce, exceed quarterly quotas, uncover new verticals, and collaborate with cross-functional teams to ensure smooth client implementation and revenue growth.

Partner with sales to perform technical discovery, design scalable integrations and solutions, deliver demos and proofs-of-concept, support technical sales enablement, document integration requirements, and coordinate handover to Product, Engineering and Implementation while capturing customer feedback for product improvements.

Partner with sales teams to perform technical discovery, design scalable integrations and solutions, deliver demos and proofs-of-concept, and provide technical credibility to drive deal conversion. Collaborate with Product, Engineering, and Implementation to ensure smooth handovers and capture customer feedback to inform the product roadmap.