Top Tech Jobs & Startup Jobs

Own the infrastructure and DevOps product roadmap, including AWS cloud infrastructure, CI/CD, and infrastructure-as-code. Partner with engineering, security, compliance, and leadership to prioritize platform improvements, evaluate tooling and vendors, improve deployment workflows, and measure reliability, incident frequency, recovery time, cost, and engineering velocity. The role requires strong technical depth, product management experience, and comfort operating in a regulated fintech environment.

Define tastytrade’s SRE practice, including customer-focused SLOs, error budgets, burn-rate alerts, observability standards, and production readiness reviews. Embed reliability patterns in Ruby, Java, and Elixir services running on HashiCorp Nomad. Extend Prometheus, Honeycomb, and OpenTelemetry observability; conduct fault-injection and tabletop exercises; strengthen on-call and incident-review processes; and mentor engineering teams in reliability practices.

Owner of trading operations and regulatory compliance between trading platforms and NFA/CFTC obligations. Monitor platforms, triage incidents, draft regulatory reports, manage capital charge oversight, payment rails, reconciliations, and operational runbooks. Support audits, margin compliance, MT4-to-MT5 migration, process improvements, and reporting to leadership.

Provide weekend and overnight customer support via phone, chat, and email for account management, funding/withdrawals, trade inquiries, and risk monitoring. Document interactions in Salesforce, triage urgent issues, escalate to licensed staff or teams, complete sponsored FINRA licensing, and contribute to shift handoffs and process improvements.

Own design for complex trading features across web, desktop, and mobile. Lead discovery, user research, and A/B experiments. Collaborate with PMs and engineers, drive product direction, mentor designers, and connect design work to business metrics like conversion, retention, and engagement.

Lead and scale tastytrade's fraud investigations function: hire and manage analysts, define fraud taxonomy and controls, set KPIs and budget, select tooling/vendors, drive investigations to resolution, build detection/monitoring, coordinate with compliance/product/technology, and report program performance to senior leadership.