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The Sr Customer Success Manager assists clients in defining business success strategies using CDK solutions and maintains relationships with dealership management. Responsibilities include assessing risks, preparing reports, identifying trends, mentoring staff, and contributing to project ownership while ensuring client retention and satisfaction.

The Resolution Analyst is responsible for resolving escalated client issues, managing billing adjustments, handling dispute management, and reconciling payments and contracts. This role involves proactive communication with clients about their issues and maintaining accountability for collections on delinquent accounts while ensuring departmental goals are met.

The UX Designer will create designs based on user insights to enhance user experience and product performance. Responsibilities include conducting UX design studies, collaborating with team members, delivering quality design solutions, and maintaining documentation. They will also engage in continuous learning and communicate design insights to stakeholders.

The Implementation Specialist will lead customer implementations and training for CDK Global solutions, ensuring client satisfaction and optimal system utilization. Responsibilities include consulting with clients, troubleshooting issues, conducting training sessions, and documenting project statuses while working independently or as part of a team.

The Associate Field Network Engineer is responsible for installing and maintaining client hardware and network systems, troubleshooting issues, and ensuring prompt service. Key responsibilities include using various tools for case management, performing field troubleshooting on LAN/WAN connections, implementing wireless solutions, and managing hardware installations while ensuring customer satisfaction and proper documentation of service cases.

The Sr. Project Manager oversees the implementation process for client projects, leading a team and ensuring successful project delivery. Responsibilities include project planning, maintaining communication with stakeholders, managing resources, and ensuring client satisfaction. The position requires significant travel and expertise in project management.

The Sr. Site Reliability Engineer at CDK Global will manage solutions and cloud infrastructures, ensuring reliability, scalability, and performance of enterprise-grade systems. Responsibilities include improving solution lifecycles, troubleshooting distributed system issues, and collaborating with cross-functional teams to maintain reliability standards.