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Lead escalation management for critical customer issues across assigned region. Build and execute cross-functional action plans, communicate status to executives, drive resolution, perform post-mortems, and recommend product/process improvements.

Lead partner development for cloud security by aligning with account teams, engaging partners on go-to-market and co-sell plans, supporting technical and field enablement, qualifying partner prospects, and driving regional partner engagement to win complex SaaS deals.

Manage and expand Zscaler's global peering footprint by identifying strategic partners, coordinating with network engineering, legal, procurement, and negotiating peering agreements. Represent Zscaler at global peering forums and events, enable new peering connectivity, and design scalable network solutions to improve global connectivity for the Zero Trust platform.

Lead strategy and roadmap for ZPA platform infrastructure capabilities. Partner with engineering, architecture, operations, and field teams to prioritize resiliency, scalability, and operational efficiency. Translate customer and field feedback into product requirements, influence stakeholders, and deliver phased platform improvements that improve performance, reliability, and enterprise adoption.

Lead positioning, messaging, and go-to-market for Zero Trust solutions addressing agentic AI. Develop market education, buyer personas, sales enablement, and partner with product to shape roadmap and customer narratives.

Manage technical customer relationships to drive adoption and value of Zscaler's cloud-native Zero Trust security platform. Provide onboarding, technical guidance, troubleshooting, cross-functional escalation, and training. Advocate for customers internally, track health metrics, and ensure successful deployment and ongoing satisfaction.

Lead GTM AI initiatives for sales analytics by designing, prototyping, and deploying generative AI/LLM solutions and AI agents. Partner with stakeholders to build data models and statistical analyses, apply ML techniques, and convert insights into actionable recommendations to improve sales performance and forecasting.

Sell and drive revenue for Zscaler's Zero Trust Networking suite into SLED and Healthcare accounts. Own quota, build account-based strategies, collaborate with solution engineers and primary sales teams, expand partner relationships, and engage stakeholders from CXO to practitioners to close net-new and expansion deals.

Sell Zscaler cloud-native Zero Trust security solutions to enterprise Major accounts in Italy. Manage territory for net-new logos and upsells, lead complex SaaS sales cycles, and collaborate with Sales Engineering, Solution Architecture, Value Consulting, and Transformation teams to drive revenue.

Own the technical sale for major enterprise accounts: advise on cloud security and AI-driven solutions, qualify opportunities, design and demo architectures, build trusted advisor relationships, and drive successful deployments.