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Manage a portfolio of healthcare customers across the Eastern and Central US, driving Zscaler adoption, value realization, renewals, and retention. Lead customer business reviews, monitor account health, mitigate risks, support HIPAA and security requirements, and educate stakeholders on product capabilities and best practices. The role requires strong networking troubleshooting, cloud security, authentication, and healthcare compliance knowledge, along with customer-facing technical and account management experience.

Architect technical solutions for enterprise customers throughout the sales cycle. Deliver product presentations, gather technical requirements, lead product evaluations and custom configurations, and manage Proof of Value engagements. Serve as a technical advisor, communicate Zscaler’s value, and collaborate with internal teams. The role requires sales engineering or systems integration experience, network security knowledge, and demonstrated use of AI tools to improve workflows and problem-solving.

Lead and scale a regional technical customer success organization by coaching managers and Technical Success Managers, improving customer satisfaction, retention, adoption, and expansion. Establish scalable engagement models and success programs, build executive customer relationships, manage strategic escalations, and partner with Sales, Support, Product, and Professional Services. Use analytics and AI-enabled workflows to assess risk, improve efficiency, and drive measurable enterprise customer outcomes.

The role involves designing and implementing network security software in public cloud infrastructure, focusing on firewalls and SWG platforms. Responsibilities include executing technical roadmaps, collaboration with engineering teams, and driving team member development.

The Director of Global AWS Cloud Alliance will lead strategic cloud partnerships, focusing on AWS. Responsibilities include driving revenue growth, developing business plans, and enhancing collaboration across teams.

Lead technical AI security strategy for enterprise customers, advising on LLMs, RAG, agents, and data-protection architectures. Drive technical sales from discovery to close, deliver tailored demos and POVs, inject product feedback, and build reusable enablement assets and training to scale field adoption of secure AI solutions.

Lead architecture and implementation of high-scale, distributed cloud-native services using Go/Java. Drive best practices for coding, testing, observability, and CI/CD. Improve performance, reliability, and cross-team delivery while leveraging cloud platforms, databases, and streaming/data infrastructure to support a multi-tenant security platform.

Lead Zscaler Internet Access (ZIA) product strategy for endpoint security, sandboxing, and anti-malware. Define roadmaps (TLS inspection, PKI, post-quantum crypto), work cross-functionally to ship products, engage customers for feedback, manage full product lifecycle, and support sales and go-to-market efforts.

As an Escalation Engineer - DLP, you'll resolve complex DLP issues, perform root cause analysis, and collaborate with cross-functional teams while maintaining customer communication.

Manage and grow strategic enterprise accounts by building C-level relationships, creating long-term account strategies, collaborating cross-functionally, and acting as a trusted advisor to align Zscaler security solutions with customer business goals.