Manage a high-volume portfolio of UK school, trust, and district customers through proactive outreach, renewals, retention, expansion, and product adoption. Build customer relationships, identify risks and growth opportunities, maintain accurate records in customer success tools, respond within service levels, and collaborate cross-functionally to improve customer outcomes and team processes.

Leads the Core Systems engineering team responsible for reliable, scalable foundational platforms. Manages and develops engineers, guides architecture and technical tradeoffs, delivers incremental platform improvements, and strengthens operational practices through observability, incident reviews, and capacity planning. Partners with product engineering teams to build shared APIs, services, and tools while balancing reliability, security, scalability, maintainability, and technical debt.

Develop and operate highly scalable backend systems and AWS infrastructure. Responsibilities include maintaining Python HTTP services, working with DynamoDB, Elasticsearch, and Redis, provisioning cloud resources through infrastructure as code, reasoning about distributed systems, and owning software from design through monitoring. The role also focuses on reliability, security, performance, cost optimization, observability, technical roadmaps, and collaboration with engineering and product stakeholders.