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Maintain and improve uptime, availability, and performance of services via observability, redundancy, failover, and load‑balancing. Integrate monitoring into SDLC, lead incident response/on‑call, assess capacity and risks, and work with teams to extend observability and automate self‑healing.

Qualify and nurture outbound leads via phone, email, and chat to create sales-ready opportunities. Prospect, educate, and engage C-level prospects, follow pre-sales processes, use Salesforce to document interactions, and meet activity metrics through daily planning and script customization.

As a Full Stack Engineer, build and maintain a virtual event platform focusing on reliability, performance, and user experience through scalable solutions.

Manage and improve reliability, performance, and scalability of cloud SQL database clusters. Design database architecture, monitor observability and capacity, review migrations and queries, automate infrastructure, collaborate with SREs on production changes and incident mitigation, and produce documentation for knowledge and automation.

Technical lead for Partner Sales, driving revenue and solution-fit by leading discovery, demos, RFIs/RFPs, enabling sales teams, building partner/customer relationships, guiding product feature requests, and representing RingCentral at events.