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The Account Manager manages client relationships, focusing on subscription renewals and expansion opportunities within key accounts. Responsibilities include tracking KPIs, collaborating with teams, and enhancing client experience.

Manage renewals and growth for East Coast law firm clients, driving renewals, expansions, uplifts, and cross-sells to meet a 120%+ net retention target. Collaborate with customer success and product teams, analyze KPIs and product usage to inform account strategies, and travel for client meetings. Use Salesforce for account management.

The Account Manager is responsible for managing buyside accounts, subscription renewals, upselling, and ensuring excellent client relations and retention.

As an Account Manager, you will handle subscription renewals and account expansion for legal and advisory clients, focusing on high retention rates and enhancing client service through collaboration with product teams.