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Drive revenue for Redis by owning technical aspects of sales cycles with customers. Collaborate with sales teams to educate prospects on Redis solutions. Provide excellent customer experiences and improve product materials based on feedback.

Manage and lead a team of Technical Support Engineers, provide technical expertise and guidance for customers, participate in new product development and customer training, and serve as a customer advocate to resolve complex issues and maximize the value of Redis Enterprise Software.

As a Technical Support Engineer at Redis, you will troubleshoot and resolve complex software issues for customers, collaborate with Engineering, and provide technical expertise in Linux/Unix, networking, and Redis technologies. This role involves analyzing performance questions, managing critical customer issues, and advocating for timely issue resolution and customer satisfaction.