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Lead a global team of high-touch Customer Success Managers for commercial accounts to drive adoption, retention, and expansion. Own regional performance metrics, serve as executive escalation for key accounts, co-lead executive business reviews, analyze usage and health data to surface expansion and churn risks, and align cross-functional teams (Sales, Product, Professional Services) to deliver measurable ROI and value.

Lead executive thought leadership and communications for the CEO and senior bench: craft narratives, ghostwrite, shape speaking and media strategy, align executive presence at global events, and collaborate across Marketing, Product, and Government Affairs to translate technical space and AI innovations into clear public-facing messages.