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Leads enterprise-wide end-to-end business process design, harmonization, governance, and performance management during a large-scale ERP transformation. Owns SAP Signavio deployment as the enterprise process system of record, aligns functional, data, and technology designs, and drives simplification, automation, KPI measurement, and continuous improvement. Provides executive guidance across value streams and mentors process owners, analysts, SMEs, and implementation partners. This hybrid role requires approximately 25% travel and supports a five-to-seven-year transformation program.

Provides first-level customer and store support through phone, email, and surveys. Documents, troubleshoots, resolves, tracks, and escalates customer issues involving technology, merchandising, maintenance, operations, orders, digital offers, and loyalty programs. Maintains service levels, identifies urgent issues and trends, communicates updates, and ensures cases are managed through resolution.

Provides level 1 support to grocery store personnel and customers by phone and email. Documents, troubleshoots, resolves, tracks, and escalates customer inquiries, cases, and technology, ordering, loyalty, digital offer, merchandising, and store-operation issues. Maintains service levels, identifies urgent problems and trends, communicates updates, and ensures appropriate escalation procedures. The role is remote within specified operating states or near designated offices, with occasional onsite attendance.

Leads enterprise-wide end-to-end business process design, harmonization, governance, and performance management throughout a large-scale ERP transformation. Owns SAP Signavio as the enterprise process repository and partners with functional, data, technology, and solution architecture leaders to align processes, systems, data, automation, and organizational change. Establishes BPMN standards, KPIs, process governance, and continuous improvement practices while guiding executives and mentoring process resources across multiple retail brands.

Provides level-one customer and store support through phone and email. Documents, troubleshoots, resolves, tracks, and escalates customer issues and support tickets involving technology, merchandising, operations, online orders, digital offers, and loyalty programs. Identifies urgent issues and trends, communicates updates, and ensures service-level and escalation procedures are followed.

Provides level-one customer and store support through phone and email. Documents, troubleshoots, resolves, and escalates inquiries involving technology, merchandising, maintenance, operations, online orders, digital offers, and loyalty programs. Tracks cases through resolution, identifies urgent issues and trends, communicates updates, and follows escalation procedures. This is a full-time remote role with potential onsite attendance and a schedule including one weekend day.

Provides level-one customer support to grocery store personnel and customers through phone and email. Documents, troubleshoots, resolves, and escalates inquiries involving technology, merchandising, maintenance, orders, online services, digital offers, and loyalty programs. Tracks cases through resolution, identifies urgent issues and trends, and follows notification and escalation procedures.

Supports vendor and item master data setup and maintenance across the organization. Acts as a liaison between vendors and internal teams, provides guidance and training, monitors policy compliance, assists with audits and risk assessments, analyzes vendor data, prepares reports, tracks KPIs, resolves issues, and recommends process improvements.

Lead e-commerce fulfillment analytics and strategic planning across five grocery brands. Build models and market outlooks, generate actionable insights, present recommendations to executives, partner cross-functionally to optimize capacity, sales capture, and costs, and drive continuous improvement of processes and team capabilities.

Leads enterprise-wide end-to-end business process design, harmonization, governance, and performance management across brands and functional domains. Owns SAP Signavio as the enterprise process platform and maintains process standards, repositories, KPIs, and traceability to data, technology, and system design. Partners with transformation leads, architects, and process owners during a large-scale ERP program, driving simplification, automation, continuous improvement, and stakeholder alignment. Mentors internal and partner resources and provides executive-level guidance throughout the five- to seven-year transformation.