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The Infrastructure & Cloud Solutions Lead at Ahold Delhaize USA is responsible for consulting, documenting, and activating yearly strategic projects, overseeing demand impact, and acting as a central contact for new work requests. This role involves liaising between business stakeholders and IT departments, ensuring project requirements are well-defined, and supporting seamless integration of systems. The position requires IT project planning experience, organizational skills, and the ability to build relationships quickly.

The ITOM Analyst III is responsible for implementing and supporting the ServiceNow ITOM solution specializing in event management, health log analytics, and AIOPs. This role involves developing integrations, configuring event and alert management rules, reducing incident volume, and supporting operations teams in reducing alert noise and improving service availability.

The Software Engineer III will research, design, develop, and implement software solutions, collaborate with team members and stakeholders, and ensure products meet business and technical requirements. Responsibilities include developing technical designs, building and configuring components, writing programming code, performing testing, maintaining the platform, and releasing software into production.

The Manager of the Major Incident Management team will lead a team of ITIL Certified Major Incident Managers to drive the complete lifecycle of all major incidents for the organization. This leader is responsible for the assurance and execution of timely response of all major incidents, facilitates the team as the liaison for all Crisis Management events, ensures timely and focused assimilation of the necessary teams on a major incident event bridge and drives timely resolution across any teams necessary to provide rapid resolution of major incidents.

The ITOM Analyst III is responsible for implementing and supporting ServiceNow ITOM solutions, specializing in event management, health log analytics, and AIOPS. This role involves developing integrations, configuring event and alert management rules, reducing incident volume, and supporting operations teams in improving service availability.

The Data Engineer will be responsible for expanding and optimizing data architecture, data pipeline, and data flow for cross-functional teams. They will drive data initiatives and ensure optimal data delivery architecture. This role involves data mapping, data modeling, and data consumption. The Data Engineer will work on complex data issues, support multiple teams, systems, and products, and optimize company's data architecture for future products and initiatives.

The Senior Manager of Major Incident Management will lead a team of ITIL Certified Major Incident Managers to drive the complete lifecycle of all major incidents for the organization. Responsibilities include ensuring timely response to major incidents, facilitating crisis management events, driving resolution, and overseeing communication with stakeholders and executives.