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The Manager of Customer Support leads a team delivering high-quality technical support to customers, oversees operations, and ensures effective issue resolution.

The Account Executive will drive sales in the Mid Market team, qualifying leads, managing the sales cycle, and maintaining client relationships. Key tasks include prospecting, territory planning, and closing deals while collaborating with Sales Development and Marketing.

Lead end-to-end program management for concurrent Information Security, IT/infrastructure, and Enterprise AI initiatives. Build and maintain project plans, RACI matrices, dashboards, and executive reporting; identify and mitigate risks; coordinate cross-functional working sessions; track action items and metrics; and drive follow-through to deliver programs on schedule.

Support Payscale's SMB and mid-market customers post-sale through renewal to drive product adoption and value. Respond to high-volume inbound requests via email and Zoom, act as a product and compensation expert, leverage Gainsight to manage tasks, collaborate with onboarding/support/renewal teams, and represent the voice of the customer across Product and Support.

The Solutions Consultant will advise customers on compensation data usage, manage market pricing strategies, and translate data insights into actionable strategies for HR and Finance leaders.

Support and maintain GRC programs including data and system classification, vendor security assessments, SOC 2 audit coordination, policy lifecycle management, and remediation of control gaps across technical and business stakeholders.

Design, build, and operate full-stack SaaS features: React front-ends, Node.js/TypeScript backends, REST APIs, and PostgreSQL data models. Own cloud infrastructure, CI/CD, containerized deployments, monitoring, and production debugging. Collaborate in Agile teams, reduce technical debt, write tests, and incorporate AI-assisted development workflows to improve engineering productivity.

Lead and coach a team of Mid Market Account Managers to drive retention, upsell and cross-sell ARR. Own forecasting, pipeline reviews, quota attainment, account mapping, territory planning, and deal strategy. Collaborate with demand gen, customer success, finance, legal, and deal desk to optimize campaigns, ensure client health, structure amendments, and meet expansion ARR targets.

As a Sales Development Representative, you will prospect leads, qualify them, collaborate with Account Executives, and learn about Payscale's solutions to drive sales growth.

Design and produce marketing campaign assets, maintain monthly research report layouts, build and manage Canva/Figma template libraries, generate scaled asset variants using AI tools, and handle basic social animation while collaborating with Brand and Demand teams to meet deadlines and quality standards.