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The Sr. Manager of Technical Support will lead a team of Technical Support Representatives and Engineers, focusing on coaching, process management, and cross-functional collaboration. Responsibilities include onboarding staff, managing performance metrics, designing processes for service delivery, and driving initiatives to enhance customer satisfaction and productivity. The role involves adapting strategies based on client feedback and product evolution to support Panorama's growth.

Join Panorama as an Enterprise Account Executive to lead new sales and upsell efforts within a regional portfolio of school districts and state Departments of Education. Build relationships at the executive level, present solutions to key educational challenges, and drive new sales through strategic partnerships.

As an Account Manager, you will renew accounts and drive revenue growth by building strong relationships with school district leaders, addressing their needs, and leveraging customer data to improve services and retention. You will also identify expansion opportunities and communicate consistently to ensure a great customer experience.