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Conduct outbound prospecting to enterprise accounts through phone, email, video, and social channels. Qualify leads, communicate PagerDuty’s value proposition, use discovery techniques with practitioners and management, nurture prospects, and generate pipeline for Account Executives. The role requires meeting sales goals, maintaining customer relationships, collaborating effectively, managing multiple opportunities, and using Salesforce, Sales Navigator, Gong Engage, and Demandbase.

Design, build, and operate production AI systems including LLM agents, retrieval pipelines, event intelligence, and real-time inference services. Own architecture, orchestration, evaluation, guardrails, observability, reliability, and cost optimization at scale. Partner with platform, product, and research teams, and provide technical mentorship while developing resilient distributed systems for high-volume event streams.

The role involves generating leads, establishing customer connections, and supporting the sales team to achieve targets using a value-driven selling approach.

As a Business Development Representative, you will generate leads, communicate PagerDuty's value, nurture client relationships, and support sales efforts in a dynamic environment.

Partner with sales and product teams to run technical discovery workshops, own end-to-end Proof of Value engagements, deliver custom demos, assess Operations Cloud lifecycles, build technical champions, and document CRM feedback to drive SaaS adoption.

The Account Executive will manage and grow a portfolio of enterprise accounts, driving upselling and strategic account planning. The role involves engaging with C-level executives and collaborating with multiple internal teams to ensure customer satisfaction and retention.

Lead corporate strategy and execution for PagerDuty, focusing on enterprise AI, DevOps, and observability. Conduct market analysis, build financial models, drive cross-functional initiatives, support M&A, and develop a high-performing strategy team to translate strategy into measurable business outcomes.

Support public company legal operations including SEC filings (10-K, 10-Q, 8-K, proxy statements), Section 16 reporting, board and committee administration, subsidiary entity maintenance, D&O processes, annual meeting coordination, insider trading/blackout management, and cross-functional compliance collaboration. Handle operational legal tasks and manage board portal and corporate records.

Manage and coordinate monthly product drops and biannual launches. Create and maintain launch plans, run planning and status meetings, collaborate cross-functionally, drive process improvements, and ensure timely execution and communication to stakeholders.

The Sales Strategy and Operations Manager designs and executes sales compensation plans, manages sales forecasting processes, and builds performance analytics to support sales teams and organizational goals.