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Develop and execute strategic communications for PagerDuty’s go-to-market and commercial organizations. Partner with executive and cross-functional leaders to craft global messaging, manage communication channels, produce presentations and written content, lead town halls, handle critical customer communications, and measure engagement. The role requires strong storytelling, writing, stakeholder management, and campaign planning skills in a fast-paced hybrid environment.

Build and operate foundational infrastructure for PagerDuty’s real-time platform, including networking, compute, Kubernetes, and ingress systems. Improve reliability, scalability, and security; monitor system health through metrics, logs, and alerts; participate in 24/7 on-call rotations; support infrastructure rollouts; and contribute to agile planning and technical improvements.

Build, operate, and improve PagerDuty’s foundational infrastructure, including networking, compute platforms, Kubernetes clusters, and ingress systems. Harden and scale cloud-native systems, monitor health through metrics and logs, support infrastructure rollouts, and participate in 24/7 on-call incident response. Collaborate through agile processes and recommend innovative tools and approaches to improve reliability, scalability, and security.

Lead strategy, planning, and execution for PagerDuty-hosted and third-party sponsored B2B events and trade shows. Manage logistics, vendors, agencies, staffing, budgets, and on-site operations while partnering with marketing, sales, product, and customer success teams. Develop enablement resources, track event performance, analyze metrics, optimize programs, and communicate plans and results to executives and stakeholders. The role supports pipeline creation, customer acquisition, registration targets, executive meetings, and brand growth.

Owns PagerDuty’s pricing and monetization strategy across packaging, feature tiering, usage-based models, SKU architecture, discount governance, and monetization infrastructure. Leads pricing experimentation, migration of legacy customers, field enablement, financial modeling, and performance analysis. Partners extensively with Product, Engineering, Sales, Finance, Marketing, and Revenue Operations, while managing and developing a pricing team and driving measurable ARR and commercial outcomes.

Leads PagerDuty’s Solutions Consulting function, likely overseeing customer-facing technical solution strategy for digital operations management, cloud migration, DevOps modernization, AI/ML, and automation initiatives. The provided description contains limited role-specific responsibilities or qualifications and primarily covers company information, work model, benefits, and employment policies.

Lead technical discovery and solution design for customers throughout the sales process. Identify technical roadblocks, design integrations with existing technology stacks, answer RFPs, RFIs, and security questionnaires, explain technical concepts to stakeholders, and support PagerDuty integrations. Partner with sales, product, and cross-functional teams while managing multiple customer-focused tasks.

The Senior Solutions Consultant leads technical discovery, identifies customer roadblocks, designs integrations, and supports SaaS sales cycles. They answer technical questions in RFPs, RFIs, and security questionnaires; explain complex concepts to technical and executive stakeholders; support PagerDuty integrations; and partner with sales, product, and customer success teams. The role requires pre-sales experience, technical scripting and Linux knowledge, IT monitoring expertise, strong communication, independent multitasking, and customer-site travel as needed.

Leads sales planning, forecasting, quota and compensation design, capacity hiring, go-to-market strategy, and operational improvements. Partners with senior sales and cross-functional leaders to drive revenue growth, productivity, and process alignment. Manages and mentors sales operations staff while delivering strategic analysis and executive-level support.

Leads strategic technical engagements with enterprise CTOs, CIOs, and engineering executives. Provides architectural oversight for complex opportunities, supports sales cycles, evangelizes PagerDuty’s Operations Cloud, mentors technical sales teams, influences product roadmaps, and builds DevOps/SRE communities. Advises customers on digital transformation, cloud migration, AIOps, incident response, operational excellence, and ethical AI adoption. Represents PagerDuty at industry events and monitors competitive and technical trends.