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The Support Analyst will provide first-line technical support to customers, manage tickets, ensure compliance, and improve case processes, while communicating effectively in French and/or Spanish.

The Product Specialist manages second-level cases for OneSpan products, ensuring timely resolutions and maintaining a knowledge base for exceptional customer support. They work with teams to address incidents and provide specialized insights and troubleshooting.

The Associate Support Analyst will provide first-line customer support, manage ticketing, ensure SLA compliance, and contribute to process improvements while maintaining service excellence.

The role involves designing and maintaining automated test frameworks for software products, validating microservices and Spring Boot applications, and collaborating with various teams to ensure quality assurance throughout the development lifecycle.