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As a Senior Customer Success Manager at Muck Rack, you'll drive growth and ensure renewals with enterprise customers. Responsibilities include engaging with C-level stakeholders, managing customer feedback, leading negotiations, and overseeing the customer lifecycle to maximize value and meet revenue targets.

As a Senior Product Analyst, you'll lead product analytics initiatives, transforming raw data into actionable insights to guide product development and user engagement. Collaborating with cross-functional teams, you'll analyze user behavior, develop metrics and dashboards, and deliver data-driven recommendations to enhance product strategy.

As a Customer Success Manager on our Mid-Market team, you will be focused on customer growth and retention. Responsibilities include serving as a primary contact for a portion of Muck Rack’s mid-market segment, achieving retention and account growth goals, delivering product demos, managing the customer lifecycle, and more. Success in this role will be measured through quarterly revenue retention goals and customer health and engagement metrics.