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Lead product-focused communications for MongoDB by mining product stories, managing media relations, building executive thought leadership, partnering with cross-functional teams, shaping messaging, measuring impact, and supporting launches and campaigns across the product portfolio.

The Senior Customer Success Manager will serve as a strategic advisor, managing customer portfolios and ensuring optimal customer outcomes through guidance on MongoDB best practices and strategies to mitigate risks.

Own recurring business reporting, conduct operational and financial analyses, identify trends and anomalies, build Tableau dashboards, and translate complex data into actionable recommendations for technical and executive audiences. Partner with Analytics, Data Engineering, Data Architecture, Finance, and Technical Services stakeholders to improve data quality, support forecasting and capacity planning, and enable self-service performance measurement.

Lead pre-sales solution architecture for MongoDB’s data platform, guiding enterprise customers and partners through technical discovery, demonstrations, proofs of value, sizing, documentation, and scalable system design. Build reference architectures and joint proposals, communicate business and technical value, support account teams, develop partner demand, enable partners, and relay field feedback to Product Management. The role also mentors pre-sales colleagues and requires customer-facing presentations, RFP/RFI support, and up to 50% travel.

Own the strategy, roadmap, and delivery of Order to Cash and revenue capabilities, including order management, billing, accounts receivable, collections, renewals, revenue recognition, close processes, and ERP integrations. Partner across Finance, Revenue Operations, Sales, Engineering, Architecture, and Program Management to improve revenue accuracy, automation, auditability, SOX controls, and cash realization. Define requirements, prioritize backlogs, manage integrations, establish KPIs, coordinate testing and releases, and drive adoption across revenue systems.

Drive MongoDB Atlas expansion within existing self-serve accounts by identifying new workloads, generating outbound pipeline, and promoting additional platform features. Build relationships with decision-makers, support customer adoption and retention, address product usage questions, and use data-driven discovery to land and expand workloads across industries. The role requires quota-carrying sales experience, strong communication, and familiarity with databases, developer audiences, and sales technology.

The role involves acquiring new business, developing sales strategies, and building relationships with customers in the Public Sector. Requires over 10 years of experience in sales.

Design scalable MongoDB-based applications and distributed systems, advise customers on architecture and optimization, and partner with sales teams on technical discovery, demonstrations, proofs of value, sizing, presentations, and account strategy. Generate demand through technical initiatives and events, build customer champions, mentor colleagues, relay field feedback to product teams, and maintain expertise in MongoDB, cloud platforms, modern architectures, and AI technologies.

Manage a large portfolio of MongoDB customers through scalable, data-driven engagement strategies. Lead onboarding, drive product adoption and value realization, improve retention and revenue realization, forecast account outcomes, and identify expansion opportunities. Use health signals, customer telemetry, AI-driven tools, campaigns, webinars, and office hours to support customers at scale. Collaborate with Sales, Product, Services, Support, and Training teams while advocating for customer needs and developing scalable success programs.

The Senior Software Engineer will focus on application migration, leading projects and ensuring successful transitions to new environments.