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Lead and coach a team of Customer Success Managers serving DACH enterprise customers. Partner with Sales and Customer Experience teams to increase product adoption, customer satisfaction, retention, expansion, and lifetime value. Own account health, data hygiene, revenue and health forecasting, executive relationships, and process improvement. Drive AI transformation and scalable customer success practices while remaining hands-on and using analytics to guide strategy and execution.

Lead product design for Miro’s Growth team across activation, feature discovery, engagement, habit formation, and expansion. Design and measure lean experiments, explore generative AI applications, identify growth opportunities, and partner with Product and Engineering on complex user experiences. Mentor designers, uphold design excellence, and contribute to design systems and internal tooling while shaping Miro’s strategic product direction.

The Innovation Architect develops strategic plans for enterprise clients, focusing on collaboration systems and AI-driven solutions while managing complex stakeholder interactions.

Manage full sales cycle to land new customers and expand within 500–3,000 employee accounts. Prospect using outbound strategies and tools, build high-volume pipeline, demonstrate value-based selling, develop stakeholder relationships, close high-velocity deals, and collaborate with marketing, customer success, and sales engineering.

Drive net-new business and expand large Nordic enterprise accounts by strategic account planning, stakeholder research, cross-functional selling, CRM data hygiene, and meeting monthly/quarterly pipeline and revenue quotas.

As a Strategic Account Executive at Miro, you will acquire and grow enterprise customers, drive solutions for remote work challenges, and collaborate with cross-functional teams to achieve sales quotas.

Lead the design strategy for Miro's Prototypes product, innovating with generative AI, enhancing user experience, and mentoring design teams.

Serves as the face of Miro’s Austin hub, managing front-of-house hospitality, visitor experience, space readiness, supplies, maintenance coordination, vendors, contractors, onboarding tours, events, communications, and service desk tickets. The role requires strong organization, professionalism, proactive problem-solving, and full-time on-site availability. It also supports workplace policies, operational standards, and continuous improvement across the hub.

Leads Miro’s AMER Customer Support organization, managing Tier 2 and Tier 3 teams while overseeing outsourced Tier 1 delivery. Responsibilities include coaching, performance management, escalations, strategic account support, cross-functional collaboration, incident escalation processes, data-driven improvements, and global support initiatives. The role is hybrid in Austin and requires strong customer support leadership, analytical, coaching, and collaboration skills.

Own the full sales cycle for SMB or commercial B2B SaaS accounts, from prospecting and discovery through negotiation and close. Responsibilities include generating pipeline, acquiring net-new logos, expanding existing accounts, conducting value-based discovery, engaging decision-makers, forecasting accurately in Salesforce, and collaborating with Customer Success, Renewals, Marketing, Solution Engineering, and Value Advisory. SMB roles target companies with 1–500 employees, while Commercial roles focus on 500–3,000-employee organizations and more complex multi-stakeholder deals.