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Lead migration of datacenter applications to AWS, build scalable cloud infrastructure, automate deployments, enable AI/ML workloads, ensure operational excellence and FedRamp security improvements, collaborate with developers, and maintain SaaS uptime with strong documentation and runbooks.

Manage product and partnership success for enterprise customers of LogicMonitor. Drive adoption, retention, onboarding, renewals, and expansion through training, success plans, business reviews, escalation management, and cross-functional coordination to ensure customer value and advocacy.

Own success for a portfolio of strategic enterprise customers by driving AI adoption, developing AI Success Plans, measuring ROI, managing customer health, engaging executives, identifying expansion use cases, leading cross-functional recovery plans, mentoring peers, and providing product feedback to improve value realization and Autonomous IT maturity.

Own customer success for strategic enterprise accounts, guiding deployment to operational adoption, value realization, and Autonomous IT maturity. Develop and execute AI Success Plans, deliver executive reviews, identify and remediate adoption risks, lead cross-functional initiatives, drive expansion, represent customer feedback to product and GTM, and mentor other AI Growth Strategists.

Lead complex Edwin implementations for enterprise customers, design advanced integrations across observability and ITSM platforms, own architecture for event ingestion, alert correlation, incident/ticket workflows, and mentor delivery teams to reduce risk and accelerate time-to-value.