Top Tech Jobs & Startup Jobs

Provide high-quality product support to APAC customers via email and live chat, diagnose and resolve software and networking issues, document troubleshooting steps, support non-technical e-commerce and marketing questions, and help build AI-enabled workflows to improve support efficiency.

Design and run AI-first onboarding, enablement, and learning programs for Klaviyo engineering. Partner with Dev Infra, L&D, Recruiting, and Eng Leadership to operationalize AI in workflows, codify engineering practices, run experiments, measure impact, and scale training to improve developer velocity, quality, and satisfaction.

Lead and scale a team of Mid-Enterprise Customer Success Managers to drive retention, expansion, and customer satisfaction. Build engagement models and success plans, coach and develop team members, analyze usage and health signals, manage executive relationships, lead strategic account planning, remove roadblocks, and partner cross-functionally to deliver business outcomes. Incorporate AI to improve workflows and enable long-term customer value.

Lead a team of outbound BDRs to exceed quotas, focusing on motivation, training, and performance improvement. Collaborate across departments for best practices.

The Lead Security Engineer will oversee the corporate security posture, manage identity and access management, and mature the company’s Zero Trust network while collaborating across departments to enhance security protocols using AI.

Manage a portfolio of new customers through 30–90 day onboarding to achieve go-live and fast time-to-value. Create tailored onboarding plans, guide platform setup and integrations, provide proactive 1:1 technical and non-technical support, track milestones and health metrics, and partner with Sales, Support, and Product to resolve issues and drive adoption.

As a Lead Security Engineer, you'll secure corporate systems, manage identity and access management, mature security architecture, and lead teams in AI-driven projects while delivering complex solutions across multiple teams.

Build and maintain Klaviyo's Android SDK and adjacent mobile products (in-app messaging, universal linking, geofencing). Ship production-tested Android features, debug across devices and OS versions, contribute to other SDKs and backend services, write tests and docs, collaborate with product and engineering teams, and support customer integration issues.

Lead and scale the IT Systems engineering organization responsible for SaaS systems, identity and access (Okta), endpoint management (Jamf/Intune), and networking. Build team structure and engineering leaders, set technical direction and standards, drive automation and operational excellence, establish scalable processes (project intake, incident and change management), manage vendors and SaaS lifecycle, and partner with cross-functional stakeholders to deliver business-aligned outcomes.

Lead the vision, roadmap, and execution for Klaviyo's Data Ingestion Platform. Define ingestion strategy for high-volume sources, partner with engineering and SRE to modernize pipelines, improve observability and reliability, institutionalize AI/automation, set success metrics, and drive architectural simplification and cross-org alignment to scale data ingestion and improve pipeline health.