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Outbound-focused Sales Development Representative responsible for prospecting via cold calls and emails, qualifying accounts, discovering needs, and setting meetings for Account Executives. Must follow up and reschedule as needed while representing Motive to prospective customers.

Lead multiple Tier 2/3 technical support teams, managers, and senior ICs to drive CSAT, SLA, FCR, backlog health, incident readiness, escalations, and workforce planning. Build operating rhythms, playbooks, reporting, and cross-functional partnerships with Product, Engineering, Sales, and CS to improve supportability, tooling, and scalable processes while acting as senior escalation and incident leader.

Plan, execute, and optimize multi-channel B2B demand generation and ABM campaigns for the mid-market segment. Partner with content, product marketing, marketing operations, analytics, sales, and SDR teams to align targeting, messaging, enablement, and pipeline goals. Manage webinars, sales plays, and direct-mail initiatives; monitor campaign performance, maintain reporting dashboards, identify optimization opportunities, and use testing and AI tools to improve personalization and campaign effectiveness.

Lead Mid-Market demand generation and ABM programs: plan, execute, and optimize multi-channel campaigns; partner with content, product marketing, sales, and marketing operations; own select channel execution (webinars, sales plays, direct mail); use data and AI tools to measure and iterate; enable sales with targeting, messaging, and reporting.

Supports B2B partner, Networks, and public sector events from planning through post-show follow-up. Responsibilities include maintaining checklists and trackers, managing booth assets and shipping, processing vendor paperwork and invoices, submitting marketing operations requests, preparing lead lists and event reports, coordinating attendee logistics, and providing onsite event support. The role also tracks sponsor commitments, exhibitor and speaker submissions, memberships, procurement forms, and compliance documentation.

Drive new enterprise business by prospecting, building executive and cross-functional relationships, creating pipeline, negotiating complex contracts, exceeding revenue quotas, and resolving customer or process blockers. The role partners with sales leadership on market-specific sales playbooks and provides consultative recommendations based on customer needs and market trends. It is a hybrid position in Mexico City with occasional client-meeting travel.

Build and scale Motive’s strategic partner ecosystem by recruiting and onboarding partners, developing co-sell and referral frameworks, leading joint go-to-market initiatives, enabling partner and sales teams, managing strategic relationships, overseeing deal processes, and tracking partner performance, KPIs, deal registrations, and revenue attribution. Lead QBRs and collaborate cross-functionally with Sales, Legal, Marketing, Product, and Finance to drive indirect revenue.

Lead Motive’s commercial sales segment across Mexico, owning new business acquisition, pipeline generation, forecasting, revenue performance, and quota attainment. Hire, coach, and develop Commercial Account Executives while improving sales processes, conversion rates, deal velocity, and forecast accuracy. Partner with cross-functional teams, localize sales messaging and playbooks, support key deals, and use sales technology and performance data to build a high-performing team.

Build Motive’s enterprise sales organization in Mexico by prospecting, developing relationships, and closing complex B2B deals. Generate at least 60% of pipeline independently, exceed quotas, navigate multithreaded enterprise sales cycles, negotiate contracts, and engage executive decision-makers. Partner with leadership to improve regional sales playbooks, resolve customer blockers cross-functionally, apply MEDDICC, and provide consultative insights on market trends. This hybrid Mexico City role requires occasional client-meeting travel.

The Commercial Account Manager will build and maintain relationships with strategic customers, conduct needs analyses, deliver product demos, and ensure contract renewals while maximizing revenue retention.