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The AI Solutions Architect will design and implement AI solutions, architect AI infrastructure, lead initiatives, and mentor teams while ensuring alignment with business objectives.

Lead AI-driven product development, manage client relationships, guide technical direction, and ensure delivery on strategic objectives while leading offshore teams.

Owner of telephony/contact center product strategy and roadmap. Advocate for customers, manage backlog and OKRs, run discovery, partner with engineering (AWS Connect), prioritize telephony features like routing and IVR, and communicate product status to stakeholders and senior leadership.

Create and edit video and visual content for social, webinars, events, and campaigns; design graphics and presentations; repurpose interviews and case studies into multimedia; assist with website and blog updates; capture event content; collaborate with marketing and sales; monitor content performance and apply AI-driven tools and trends to improve engagement.