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The Customer Support Analyst will provide outstanding customer support for users of the Immersive Labs platform, guiding them through its tools and features, diagnosing software issues, and ensuring swift resolution of support tickets. This role is focused on enhancing the customer experience and requires strong problem-solving skills.

As a Data Analyst at Immersive Labs, you will analyze learner data to measure human capability against cyber threats, support product teams with data-informed decisions, and collaborate with cross-functional teams to enhance platform reporting and user insights.

As a Senior Data Analyst at Immersive Labs, you'll define metrics and data visualizations that showcase customer readiness against cyber threats, collaborate with product and data teams for data-informed decisions, and ensure platform reporting meets customer needs. You'll also support analyses for customer success and marketing, working with cross-functional teams to enhance product strategy.