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Own the initial onboarding experience for new customers (Pros), drive early product adoption, build relationships, troubleshoot technical issues, coordinate cross-functionally, identify expansion opportunities, and improve onboarding processes to ensure customer success and retention.

Own the initial onboarding experience for new customers, guiding adoption and activation, troubleshooting technical issues, driving early product value, coordinating cross-functionally, identifying expansion opportunities, and improving processes through qualitative and quantitative analysis.

Serve as the external payments contact for customers, troubleshooting payment and ledger issues, supporting chargeback prevention and evidence submission, assisting account security and reconciliation, investigating high-risk accounts, and collaborating with Risk, Product, and Engineering to resolve technical/payment problems and improve processes.

Lead and develop an inside sales team focused on activity, conversion, and retention. Drive sales strategy, coaching, training, performance metrics, client relationships, and revenue growth (MRR, ASP, churn).

Lead and shape product design for Revenue-focused features, embedding AI into design and workflows. Define strategy, align cross-functional partners, mentor design leaders, champion AI-assisted prototyping, and drive high-quality, cohesive experiences from concept through launch while staying hands-on in craft.

As Senior Director of Sales, guide the sales division by developing strategies, managing teams, fostering partnerships, and driving revenue growth while aligning with organizational goals.

Lead vision and strategy for Payments and Risk, owning KPIs like payments GMV, net take, and losses. Manage and grow a team of Product Managers, partner with Engineering, Design, Risk, and Analytics, and drive AI-enabled product solutions and platform services to improve cashflow, risk protections, and payment experiences for B2B/vertical SaaS customers.

Lead and design a high-velocity sales organization by combining human leadership and AI-driven automation. Build sales strategy, optimize human-to-agent workflows, implement real-time coaching metrics, analyze GTM funnels to remove bottlenecks, and hire and develop managers and supervisors to scale revenue operations and leadership pipelines.

Lead and execute the Customer Success strategy to maximize retention and satisfaction. Build, mentor, and scale teams (including first- and second-line leaders), set KPIs, manage budget and resources, resolve escalations, drive cross-functional initiatives with product and sales, and integrate process and technology improvements including AI to enhance the customer journey and operational efficiency.

Design, develop, and maintain scalable data models in dbt and Snowflake; define and govern consistent metrics across the semantic layer and reporting tools; build AI-enabled self-service analytics and guardrails; ensure data quality and performance; document models and decisions; partner with cross-functional stakeholders; provide technical guidance, code reviews, and onboarding for analytics engineers.