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As a Back-End Engineer, you will build and support production services, ensure high availability, and mentor new hires while innovating the Superhuman product offering.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

Lead end-to-end B2B growth product strategy: design discovery, onboarding, activation, trials, retention, and expansion flows. Build admin controls and provisioning rules, partner with Sales, Customer Success, and Self-Serve Growth, embed growth thinking across product teams, and define/track enterprise growth metrics to prioritize roadmap and measure impact.

Design, build, and deploy core ML systems and components for an AI agent platform, including search ranking, proactive suggestions, orchestration, routing, and planning; integrate cutting-edge LLMs and ensure high-quality user experiences while working autonomously in a fast-paced, collaborative environment.

Lead end-to-end brand and product launch projects, own video production and shoots, manage scope/budgets/schedules, build timelines and creative workflows, manage agency relationships, and partner cross-functionally to deliver high-volume, multi-workstream creative assets on time.

The Sales Engineer will support Account Executives by aligning Superhuman's solutions with educational institutions’ needs, delivering demos, conducting POCs, and engaging with technical stakeholders.

Provide empathetic, on-brand email and live-chat support to Business and Education customers for subscriptions, billing, account management, installation, training, troubleshooting, retention, upgrades, and offboarding while collaborating cross-functionally to meet SLAs and improve support operations.

Provide procurement-focused commercial legal support: draft, review, and negotiate vendor and SaaS agreements (BAAs, DPAs, NDAs); partner with cross-functional teams; streamline procurement processes, templates, and intake; remediate legacy vendor contracts; and act as day-to-day legal owner for procurement matters.

Lead the commissions function end-to-end: plan design, quota support, calculation and payout, CaptivateIQ administration, reporting, dispute resolution, and scaling processes and team to align incentives with company GTM and pricing evolution.

The Digital Adoption Manager will enhance customer journeys by designing educational experiences, tracking adoption metrics, and collaborating across teams to drive product usage.