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The analyst will support deal desk operations and FP&A by conducting deal reviews, managing quote-to-cash workflows, performing financial modeling, and collaborating with Sales and Finance teams to enhance processes and incorporate AI tools.

The Strategic Account Manager will drive renewals and expansion across enterprise accounts, managing relationships and identifying growth opportunities while ensuring account success and adoption of Gladly's AI products.

The Senior Strategic Account Manager will manage a portfolio of high-value enterprise accounts, driving revenue growth through renewals and upselling AI products, while building relationships with C-suite stakeholders and leading strategic planning and negotiations.

As a Staff Software Engineer, you'll lead AI initiatives, design systems, and collaborate with teams to build impactful customer service products using generative AI.

Responsible for daily general ledger operations, managing accounts payable, receivable, payroll processing, and ensuring GAAP compliance while communicating with US teams.