Work directly with customers to design AI use cases, integrate data via APIs, write JavaScript app actions, build workflows/guides, and optimize deployments to improve resolution and automation metrics. Partner with Solutions and Professional Services teams, support pre-sales demos, and own use cases end-to-end with proactive communication.

The Strategic Account Manager will drive renewals and expansion across enterprise accounts, managing relationships and identifying growth opportunities while ensuring account success and adoption of Gladly's AI products.

Own Gladly's website end-to-end: build and maintain pages and templates in Sanity, QA releases, optimize Core Web Vitals and SEO, run data-driven A/B tests, implement GA4/GTM tracking, and collaborate across teams to improve conversion and user experience. Support AI-powered web features and use analytics to measure and iterate on performance.