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Looking for a Senior Product Manager to join the Hero product team at Gladly, focusing on creating a seamless experience for customer service agents using AI and collaboration tools. Responsibilities include setting product vision, understanding market needs, delivering enhancements, and collaborating with cross-functional teams.

The Sales Operations Manager at Gladly is responsible for building foundational sales structures, designing reports, ensuring data integrity, and driving revenue growth by identifying strategic pursuits for the sales team. This role involves partnering with sales managers, improving processes, maintaining reporting processes, and optimizing the technology stack. The position requires 4+ years of Sales Operations experience in a software company with deep knowledge of Salesforce functionality and common sales technology stack.

Seeking a Staff Data Scientist with 8+ years of experience to collaborate with teams, influence product strategy, design experiments, develop algorithms, and provide mentorship. Must have strong skills in Python, SQL, data manipulation, ML algorithms, and excellent communication abilities.

As an Enterprise Customer Success Manager at Gladly, you will build strategic relationships, drive product adoption, ensure renewals, and serve as a customer advocate. Responsibilities include engaging with key stakeholders, gathering feedback, owning retention and renewal numbers, and contributing to program development and strategic planning initiatives.