The Senior Product Designer at Gladly will collaborate with product managers, engineers, and stakeholders to create user-centered designs. Responsibilities include conducting user research, crafting prototypes, and informing product strategy. The designer aims to enhance customer experience, simplify user interfaces, and support customer service agents with effective tools.

The Senior Product Manager will lead the Hero product team to enhance customer service agent experiences by understanding customer needs, developing product strategies, and integrating AI to streamline operations. The role requires collaboration across teams to deliver impactful solutions and a vision for customer interaction and productivity.

The Enterprise Customer Success Manager is responsible for fostering long-term relationships with large customers, enhancing product adoption, managing renewals, and acting as a liaison between customers and internal teams. This role involves strategic advisory, problem-solving, and contributing to customer engagement strategies, while also partnering with sales teams to align on account strategies and ensure customer needs are met.