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Manage and grow a portfolio of mid-market and strategic Travel clients across EMEA by building relationships, driving retention and upsell, delivering strategic recommendations, coordinating cross-functional teams, supporting onboarding, and providing client insights and feedback to improve Flywire solutions.

Own and grow a portfolio of education clients by driving adoption, retention, renewals and upsells. Build strategic account plans, lead negotiations, oversee implementations, collaborate cross-functionally to solve client problems, use data to identify risks, and deliver executive-level presentations to increase revenue and client satisfaction.

First-line technical support for hospitality/e-commerce customers: triage and resolve high-volume tickets via Zendesk, troubleshoot using logs/DataDog/browser dev tools, escalate with replication steps, write SOPs/knowledge articles, and collaborate with Tier-2 and Engineering to close issues.

Lead complex business transformation initiatives by partnering with a Program Manager, managing risks, aligning stakeholders, and ensuring measurable outcomes across the organization.

The Senior Marketing Manager will develop and execute marketing strategies for education agents globally, focusing on engagement, revenue growth, and relationship management, especially in India.

Serve as the first point of contact for international payers, resolving payment inquiries via phone/chat/email, conducting proactive outreach, using internal tools to troubleshoot, escalating complex issues, documenting interactions, and contributing payer insights to improve processes.

Lead and scale Flywire's B2B engineering across the Americas, define technology strategy and operating model, build internal engineering capacity, establish Austin as an engineering hub, drive AI-first initiatives, ensure platform reliability/security/scalability, partner cross-functionally, recruit and mentor senior technical talent, and represent B2B engineering at the executive level.

The Business Development Representative will research, prospect, manage leads, and present solutions to attract new clients, particularly in the travel sector.