Top Tech Jobs & Startup Jobs

Provide technical support for Flywire’s Student Financial Services, eStore, and TPI products across the U.S. and Canada. Manage tickets within SLA requirements, troubleshoot web applications using research and command-line tools, communicate solutions to customers, and collaborate with product and engineering teams on escalations and enhancements. Maintain AI repositories and knowledge bases while using Claude, Gemini, and related tools to automate investigations, documentation, maintenance, and client communications.

Provides multilingual Korean and English customer support for international payment inquiries through phone, chat, email, and other channels. Troubleshoots complex payment issues, guides customers through payment processes, conducts proactive outreach and follow-up, documents interactions, escalates issues, gathers payer feedback, and collaborates with internal teams. The role requires empathy, cultural awareness, adaptability, and proficiency with Zendesk, Google Workspace, Looker, and banking partner systems.

Leads strategic planning, business opportunity evaluation, financial modeling, revenue optimization, and cross-functional execution for the Payments business. Develops business cases and recommendations, presents insights to senior leadership, supports quarterly and annual planning, establishes KPIs, and drives initiatives from analysis through implementation. Partners across product, engineering, finance, marketing, operations, and vertical teams while monitoring payments and fintech industry trends.

Perform offensive security operations, including cloud, network, web application, and API penetration testing; source-code and vulnerability analysis; purple- and red-team exercises; bug bounty management; and threat-informed testing using MITRE ATT&CK. Collaborate with engineering, SRE, IT, and Blue Teams to improve detections, communicate remediation guidance, and support security fixes. The role requires at least two years of IT security and penetration-testing experience.

Leads the Americas Payment Experience team while handling complex payer inquiries across phone, chat, and email. Acts as an escalation point and payment-product expert, identifies payer experience improvements through data analysis, supports scheduling, training, quality reviews, team development, and project execution. Collaborates with regional and global stakeholders on launches, training materials, process optimization, and operational efficiency.

Leads security engineering strategy across application security, cloud security, penetration testing, security operations, and incident response. Defines roadmaps, integrates automated controls into engineering and cloud environments, approves complex IAM and Zero Trust decisions, directs offensive testing and detection engineering, and leads critical incident escalations. Mentors engineers, influences executives, supports hiring and resourcing, and aligns security controls with PCI-DSS, SOC, and DORA requirements.

Leads the global payer experience and loyalty strategy across Flywire’s payments platform. Owns checkout, hosted payment pages, payment flows, localization, notifications, conversion optimization, retention, and customer satisfaction. Drives platform modernization, experience architecture, AI-enabled product development, and consolidation of fragmented experiences. Acts as executive advocate for customers while influencing Product, Engineering, Network, Operations, and Commercial teams. Builds and leads a global product organization focused on experimentation, analytics, scalable payment experiences, and customer loyalty.

Leads Flywire’s global payer payment experience and customer loyalty strategy, owning checkout, payment flows, localization, notifications, conversion, retention, and customer satisfaction. Modernizes fragmented platforms, partners with engineering and analytics, champions customer insights, drives AI-enabled product development, and leads a global Product Management organization. The role requires executive influence, deep international payments expertise, scalable platform experience, and a strong focus on experimentation and loyalty.

Onboard and support travel clients across APAC, especially Indonesia, throughout the client lifecycle. Build account relationships, improve retention and revenue, increase transaction volume through upselling, provide analytics and reporting, resolve issues, gather feedback, and advise product and management teams. The role partners with sales and client success leaders to execute cross-functional growth strategies.

Oversee multi-state money transmitter licensing and regulatory reporting for the U.S. licensed entity. Manage MSB Call Reports, liability calculations, permissible investment schedules, net worth documentation, audited financial statements, license renewals, compliance audits, regulator inquiries, and regulatory change monitoring. Build reporting infrastructure, reconciliations, dashboards, policies, controls, and training programs while partnering with Finance, Treasury, Operations, and business teams.