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Service Delivery Managers manage client relationships, ensuring satisfaction and operational performance. They oversee reporting, coordinate issue resolution, and provide client training on investment operations.

Lead and manage a client servicing team to ensure quality delivery, coach and develop staff, own performance reviews, track KPIs (NPS, CSAT, SLAs, retention), handle client escalations, onboard clients, drive process improvements, and collaborate with product and sales using tools like Excel, Power BI, Salesforce, and Workday.

Lead enterprise sales efforts to identify, pursue, and close large insurance and financial clients. Drive prospecting, deliver presentations and demos, negotiate deals, manage pipeline/CRM, collaborate with pre-sales and implementation teams, and maintain long-term client relationships while tracking market trends.

Own and manage end-to-end client relationships for investment accounting and reporting. Advise on regulatory requirements (HGB, Solvency II), handle complex accounting, performance, risk and compliance requests, coordinate projects, provide training, and mentor analysts to optimize clients' use of the Clearwater platform and drive client satisfaction.

Design, develop, and maintain commodities pricing libraries and valuation/risk frameworks for global commodities. Extend platform capabilities for trade lifecycle, cashflow generation, risk metrics (Greeks, VAR, XVA), and scenario analysis. Collaborate with developers and clients, write high-quality production code, document solutions, and advocate model and infrastructure improvements.

Manage client relationships and day-to-day service delivery for financial services clients, ensuring accurate reporting, operational quality, and delivery metrics. Mentor analysts, resolve inquiries, provide client training, drive strategic service plans to reduce downtime and costs, collaborate with sales/support to identify expansion opportunities, and relay product feedback to improve offerings.

Lead the accounting product portfolio for alternative investments, managing product strategy, development, testing, and client engagement. Collaborate across teams to ensure product alignment with client needs and market trends while adhering to regulatory standards.

Own day-to-day client relationships for large institutional clients, ensure service health and satisfaction, manage escalations, coordinate cross-functional delivery, handle investment accounting and reconciliation issues, support onboarding and projects, and identify growth opportunities while leveraging AI-enabled tooling.

Lead enterprise sales across Europe for Clearwater's SaaS investment reporting platform. Acquire new clients and expand existing accounts, drive end-to-end sales cycles, deliver demos, coordinate with pre-sales and executive teams, and close complex deals with C-level stakeholders in asset management.

Lead end-to-end implementations: define scope, create resourcing and implementation plans, manage internal/client/third-party teams, run status and steering-committee meetings, manage budgets, ensure client relationship and handoff to steady-state support, recommend service improvements, and run multiple simultaneous implementations.