Lead end-to-end payments fraud and dispute strategy, build AI-native risk operations, manage vendor/processor relationships, run investigations and chargeback economics, hire and develop analysts, and translate risk metrics to executive-level business impact.

The Senior Software Engineer at Coinme will design and develop software for managing customer funds, focusing on custody, liquidity, and transaction capabilities while working with a range of technologies in a microservice environment.

The role involves providing phone-based customer support, resolving cryptocurrency issues, maintaining call metrics, and ensuring customer satisfaction.