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As a Senior Software Engineer in Distributed Systems at Cloudflare, you will work on robust, secure, and high-performing distributed systems that operate globally. Your responsibilities include optimizing connections, developing systems to filter traffic, ensuring performance and security, and debugging to maintain system reliability.

The Senior Director of Customer Support, EMEA oversees the support team, driving strategy and operational excellence to ensure a world-class support experience. Responsibilities include team leadership, performance tracking, collaboration with engineering and product teams, and enhancing customer satisfaction through efficient support processes. This role requires a strategic visionary to manage the complexities of regional support operations.

The Escalation Engineer at Cloudflare performs deep, technical troubleshooting for escalated issues, manages the customer escalation process, collaborates with Product and Engineering teams, and provides technical support across various platforms. A successful candidate will have experience in managing multiple priorities and a strong understanding of application and network protocols.