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Own partner services operations including SOWs, invoicing, renewals, access governance, capacity planning, and audit-ready documentation. Build AI-powered workflows, automations, reports, dashboards, and customer health analyses supporting TAM, Solutions, Support, and Partner Services. Analyze operational data, identify risks and opportunities, support retention initiatives, and execute cross-functional programs while driving adoption of new tools and processes.

Lead design of collaboration workflows using AI-driven research and prototyping. Create wireframes, high-fidelity UI prototypes, and animated interactions; run usability testing and user research; automate handoffs to engineering; collaborate with PMs, engineers, and researchers to define product strategy and iterate on designs.

The Senior Product Manager at ClickUp will own the vision, roadmap, and delivery of a product area, prototype ideas using AI tools, and collaborate with cross-functional teams while leveraging data to improve outcomes.

Lead ClickUp’s visual brand design system, establishing tokens, components, patterns, documentation, templates, and automation-ready assets. Review and approve AI-generated, agency, and externally produced creative while designing high-volume web assets and major brand moments. Rebuild incomplete foundations and create guardrails enabling non-designers and AI tools to consistently produce high-quality, on-brand work.

Serve as a technical partner to Sales and Success to deliver demos, build PoVs, create reports/dashboards, respond to RFPs, design AI-driven workflow automations and integrations, and support enterprise customers with up to 50% travel and periodic onsite engagement in Chicago or Dallas markets.

Acquire and convert new SMB customers through lead follow-up, consultative SaaS sales, product demonstrations, and online presentations. Consistently meet or exceed pipeline and sales targets, manage free trials and qualified leads, answer product questions, and support expansion and renewals. Collaborate with Growth and Marketing to improve lead generation, conversion tools, customer segmentation, and pipeline quality while maintaining accurate sales processes and strong cross-functional communication.

Manage a defined book of ClickUp customers to drive onboarding, adoption, and measurable outcomes. Deliver technical enablement, configure standard solutions and AI-enabled automations, monitor account health, run adoption plays, and collaborate with sales, product, and senior TAMs to support renewals and expansion.

Own and drive the architecture and roadmap of ClickUp's data platform. Build scalable, reliable data pipelines and AI/ML infrastructure using AWS serverless, Snowflake, dbt, and Terraform. Lead cross-team technical initiatives, optimize cloud costs, establish engineering standards (observability, testing, CI/CD), mentor senior engineers, and influence org-wide architecture decisions.

Acquire and convert mid-market leads into paid SaaS customers, consistently exceed pipeline and sales targets, conduct product demos, answer customer and product questions, and identify opportunities to improve lead quality and conversion. The role also involves collaborating with Growth and Marketing, managing sales pipelines, supporting expansion and renewals, and responding to RFIs and RFQs.

Lead and coach a 6-10 person SDR team to convert inbound demand into qualified pipeline, improve conversion and funnel efficiency, hire and develop future AEs, build scalable systems and operating cadence, partner with cross-functional teams, and use data to drive performance and coaching.