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Lead and grow a software engineering team responsible for delivery, reliability, and modernization of Resupply platform capabilities. Own roadmap execution, operational outcomes, observability, CI/CD, quality, and technical direction while partnering with product, architecture, security, and operations to deliver scalable, maintainable solutions and introduce responsible AI-assisted engineering practices.

The Sales Development Representative will focus on outbound lead generation, qualify prospects, manage the pipeline, and collaborate with Marketing and Sales for HME providers in Sleep Resupply programs.

Lead and mentor the Senior Customer Success Manager team to drive adoption, retention, expansion, and ROI for HME customers. Act as voice of the customer, manage escalations and executive relationships, implement scalable processes and SOPs, influence cross-functional strategy, and travel extensively to support strategic accounts.

The Senior Project Manager leads SaaS customer implementations, managing large-scale projects through all phases, ensuring quality and customer satisfaction.

Implement, optimize, and scale AI-driven capabilities across Customer Support. Identify automation opportunities, configure solutions, monitor performance, troubleshoot integrations, and create repeatable frameworks to improve self-service, agent workflows, and operational KPIs.

Provide consultative, high-quality SaaS application support for Brightree; troubleshoot and resolve complex customer issues, document knowledge base articles, identify systemic trends, escalate to Product/Engineering, mentor team members, and contribute to process improvements to maximize customer value.